LocationLas Vegas, NV
The Stations Policy and Procedure Specialist serves as subject matter expert in all policies and procedures for Allegiant Station Operations with added focus on Customer Service, develops and maintains new and revised policies & procedures that are well written, easy to understand, and implement, ensures the quality and consistency of Customer Service at all stations through the development, implementation and compliance with policies and procedures, as well as governmental regulations, develops programs and processes intended to help the organization understand, analyze and create a positive customer experience and works with management to analyze the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.
Visa Sponsorship Available
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: Bachelor’s Degree
Bachelor's Degree or equivalent Airline Operations Experience.
Years of Experience:
Minimum six (6) months of airport operations preferred.
•Capable of interacting with all levels of internal and external stakeholders.
•Ability to manage own time and prioritize tasks to accomplish required goals and objectives.
•Strong communication skills; comfortable with engaging in written and verbal presentations including active participation in meetings, conference calls, training events, and seminars as required.
•A command of reasoned, measured decision-making based upon analysis of the facts as well as the pros and cons of each potential decision.
•Ability to attend and successfully pass required and recurrent training.
•Ability to work in a high-pressure environment.
•Ability and willingness to travel (up to 35%) to train Team Members.
•Must obtain and retain trainer qualifications within 60 days of on-boarding.
•Minimum six (6) months airport operations.
•Conduct and provide research as needed to develop and incorporate new customer processing practices resulting in improved operational efficiency.
•Create and drive change to policies and procedures to improve stations Customer Service performance and safety records.
•Develop and implement Best Practices to include change, impact and potential effects while maintaining open communication between all departments involved.
•Ensure best use of all tools and resources as related to areas of customer service, processes and programs.
•Interface with all departments throughout the company regarding policies, maintaining consistency and communication in manuals and employee communication.
•Identify, reconcile and resolve conflicts between station’s manuals and other company manuals or materials.
•Evaluate the effectiveness and efficiency of policies and procedures based on feedback via stations management, regional managers, safety data, and operational performance information.
•Maintain up-to-date knowledge on domestic and international regulatory requirements, regulations, standards, and guidance’s and ensure effective communication to the project teams and management.
•Coordinate with Stations Training and Allegiant University to ensure all training material is created, updated, and maintained in accordance with all policies.
•Perform the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives.
•Manage line stations compliance by monitoring and tracking regulatory and non-regulatory administrative paperwork and certifications.
•Act as a liaison for leadership communication to ensure line stations are properly informed of department updates.
•Publish and oversee stations’ self-assessment submissions in order to evaluate stations’ compliance to Allegiant’s policies and procedures.
•Manage deviation waivers to facilitate dynamic airport environments which do not mirror Allegiant standards established by Stations manuals and guides.
•Model Allegiant’s customer service standards in personal actions and when providing direction.
•Other duties as assigned.
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.