Operations Systems Analyst

Summary The Operations Systems Analyst will assist with implementation and testing of airline operations software modules, interface with Allegiant’s IT and project departments, submit bug fixes, assist in producing training material, and work with third party software vendors on future enhancements to their software. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education:  Bachelor’s Degree Education Details:   Bachelor’s degree in related field or equivalent experience. Certification:  Yes Certification Details: Dispatch certificate required. Years of Experience:  Minimum six (6) months of dispatch experience. •Be experienced in all facets of OCC software, particularly with respect to individual transaction process flows and their impact on internal department reporting/management. •Strong systems skills, with advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, and Access). •Familiar with software design life cycle (SDLC) methodologies. •Excellent interpersonal skills. •Critical thinking and inquisitive mind. •Effective problem solver with creative solutions. •Highly detail oriented and highly organized. •Strong oral and written communication skills, ability to present to senior management. •Ability to deal well with ambiguity. Preferred Requirements •Interest/experience in business, information technology, project management. Job Duties •Act as the central point of contact for the department regarding operations software. •Create, modify, plan, and execute user acceptance testing (UAT) documentation. •Work closely with OCC departments and system users to research and resolve perceived and actual system issues. •Perform root cause analysis on transactional and reporting issues within operations software. •Propose, prioritize, and track any internal or vendor programming changes. •Assist with configuration of OCC systems to support Allegiant operations. •Develop comprehensive electronic process flows for OCC in cooperation with OCC subject matter experts, internal information technology (IT) resources, inflight, flight ops, payroll, and others. •Translate business requests into requirements, functional specifications, and user documentation from which programs will be written. •Manage requirements and business rules, translating those into operational specs and project tasks, and ensuring all requirements are reflected in every stage of documentation as well as in the solution through development and implementation. •Support creation of training materials for the system and provide guidance to internal users. •Identify process improvement opportunities by working closely with super users in each functional area. •Provide general administrative support to Ops Automation Leadership. •Model Allegiant’s customer service standards in personal actions and when providing leadership direction. •Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Essential Services Provider Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement Equal Opportunity Employer: Disability/Veteran For more information, see https://allegiantair.jobs People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.