Intern, Customer Relations (Spring 2024)

Summary: The Customer Relations Intern is responsible for managing and organizing incoming emails and mail, as well as handling other tasks as assigned. This individual will work closely with our team to ensure that our company's correspondence is handled efficiently and effectively. The primary responsibility is responding to customer communication in the order received based on DOT regulations of categorical content. Emphasis is placed on addressing every concern presented by the customer while adhering to terms and conditions via phone and written correspondence. Visa Sponsorship Available: No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education:  High School Diploma/GED Education Details:   Bachelor's Degree recent graduate or currently pursuing degree. To be qualified to apply intern candidates should be currently enrolled in a college or university, or a recent graduate within the last six months with a GPA of 3.0 or higher. •Must be at least 18 years of age. •Must be able to work in fast paced and potentially high stress environment.  •Minimal travel may be required. •Basic computer skills including ability to type 40 WMP with minimal errors. •Computer proficient; MS Office products. •Strong organizational skills and attention to detail. •Ability to multitask and prioritize work efficiently. •Strong communication skills, both written and verbal. •Ability to work independently with minimal supervision. Preferred Requirements •Spanish bilingual. Job Duties: •Track, assess and respond to customer complaints according to Allegiant policies and procedures and ensure regulatory compliance. •Coordinate research through internal and external resources to determine a resolution and facilitate customer satisfaction. •Scan and distribute incoming mail to appropriate departments or individuals. •Manage and organize physical and electronic mail files. •Assist customer with providing information, modifying existing itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans via live chat and email. •Monitor fraud detection/prevention, customer complaint resolution, regulatory compliance, cost avoidance/reduction relating to Customer Relations issues, internal and external communications, customer retention and report as required. •Meet or exceed scorecard requirements for productivity, schedule adherence, quality, and attendance. •Work as a backup for Customer Relations Correspondence Coordinator to provide live chat assistance. •Model Allegiant’s customer service standards in personal actions and when providing leadership direction. •Other duties as assigned when approved by management upon determination of skill-set requirement. Physical Requirements: The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Essential Services Provider: Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement: Equal Opportunity Employer: Disability/Veteran For more information, see https://allegiantair.jobs People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.