LocationDes Moines, IA
This position is responsible for compliance of all aspects of Allegiant Air and regulatory agency policies within the day-to-day operation of the station. This position also leads the base management team for Flight Ops, Inflight, and Maintenance to ensure: On-Time Performance, teamwork, and continuous improvement.
Visa Sponsorship Available
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum of eight (8) years' of airline operations experience.
•Demonstrated experience of leading managers.
•Must be able to assess emergency situations in a timely manner, exercising good judgment, flexibility, and the ability to respond calmly and effectively.
•Must reside within 60 minutes of the assigned airport location.
•Ability to work in a sometimes stressful environment.
•Highly organized with multi-tasking abilities.
•Team approach and positive attitude.
•Must be willing to work a flexible schedule including nights, weekends, and holidays.
•Well-developed planning and organizational skills are required.
•Must be committed to the importance of serving the customer and have an excellent customer service focus.
•Must be at least 24 years of age and possess a valid driver's license.
•Able to attend and successfully complete required training.
•High level of proficiency in Microsoft Office software.
•The General Manager is required to obtain GSC certification.
•Must be able to travel a minimum of twice yearly and as needed to address operational concerns with cities the base flies to.
•Five (5) years of management experience.
•Three (3) years of managing cross-functional operations.
•Provision of personal information to the state may be required as part of the liquor license requirements for the company.
•Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
•Ensure compliance with all Federal directives and security requirements as outlined in our company manuals and monitor for current revisions and availability
•Ensure the Base has a local audit program to ensure quality assurance, identify trends and formulate solutions.
•Lead the base management team, developing an environment that promotes Safety, On-Time Performance, teamwork, collaboration, and encourages continuous process improvement through data analysis.
•Manage the budgeting and administrative aspects of the station; assure budgets, hours per flight variance reports, timekeeping/vacation records, and other station reporting requirements are completed and submitted in a timely and accurate manner.
•Maintain and foster a positive working relationship with the airport local community, be an advocate for Allegiant.
•Report on facility changes, terminal constructions, taxiway closures, etc. Effectively communicate all airline business impact to impacted stakeholders.
•Review staffing levels and attrition rates regularly and submit requisitions as needed.
•Assist in conducting quarterly market wage reviews to ensure compensation remains competitive.
•Assure coordination and communication with crew and OCC occurs in a professional and timely manner; maintain timely and open communication with various operating units to assure a safe, timely, and customer-focused operation.
•Analyze performance daily against critical OKR including the NPS and develop and effectively implement solutions to achieve performance objectives for the entire base.
•Coordinate with Customer Relations providing feedback, research, and response for customer complaints/compliments.
•Establish and implement monthly employee recognition for employees’ birthdays and anniversaries by announcing in shift briefing or informational bulletin board.
•Assist in developing and implementing a career path for front-line team members who wish to grow with the company.
•Lead by example, coach and lead others. Expected to advocate for front-line employees and keep them positive and engaged.
•Ensure one-on-one exit interviews are being conducted, documented, and made available to PS to identify trends.
•Schedule, promote and lead quarterly Townhalls.
•Ensure the establishment of effective, team member friendly, and cost-efficient work schedules for station team members including an irregular operations plan. Look at options to “earn back” points on the attendance program.
•Ensure training requirements are met for all team members, i.e., new hire, recurrent, supplemental; monitor and ensure corrective action for local training issues.
•Assist in data collection and lead and present investigations for any safety, security issues, or OJIs (G4) related items. Assist in identifying local safety trends and implementing solutions.
•Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
•Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
•Other duties as assigned.
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.