Crew Services Manager

Summary The Manager of Crew Services is responsible for the management and success of the Crew Services department and ensures excellent customer service for all Allegiant crew members, on time performance, operational integrity, and legal compliance. The Manager of Crew Services is responsible for frequent reporting of operational trends, events, and coverage issues to the Crew Services upper management. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education:  Bachelor’s Degree Years of Experience:  Minimum four (4) years of Crew Scheduling, Aviation, or Operational setting experience. Minimum two (2) years of experience in a supervisory role. •Excellent computer skills including a working knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. •Ability to work effectively in a high-pressure environment. •Excellent problem-solving skills and the desire to inherently seek conflict resolution. •Ability to demonstrate good judgment. •Ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers. •Proven knowledge and complete understanding of the applicable FARs. •Strong leadership and relationship-building skills. •Ability to eliminate decision-paralysis through sound experiential reasoning. •Ability to manage time effectively to meet timelines across multiple projects. •Passionate to seek best outcome for internal and external customer experience. Preferred Requirements •Experience with collective bargaining agreements. •Understanding of the recruiting and hiring personnel processes within Allegiant. •Experience in the development and documentation of processes. •Experience in the development of training curriculum. •Understanding of staffing and headcount models as related to crew as well as the Crew Services department. Job Duties •Work with Network Planning and Ops Performance Planning on improvements to the flight schedule and planned buffers. •Work with Crew Planning on reserve levels, determining reserve callout periods, and the crew member headcount model. •Collaborate with Flight Crew Operations on determining TDY allocations and evaluating staffing levels for future months. •Analyze and report on changes to regulatory or collective bargaining rules and the effect on required headcount. •Ensure the department is staffed in alignment with department approved budget and manage the department headcount model. •Represent the department at operational meetings. •Lead charge to develop a customer service mindset within the Crew Services department. •Serve as negotiations support and subject matter expert during collective bargaining negotiations; work with Labor Relations department on any Crew Scheduling related contractual disputes. •Ensure new crew schedulers are trained to be proficient in FAA regulations, CBA rules, and company policies and procedures; works and provides feedback with Crew Resources department on training development and curriculum of crew scheduler initial, recurrent, and training bulletins. •Ensure all schedulers remain trained to a high level of proficiency and are current and qualified. •Develop and deliver Crew Services annual employee performance reviews and quarterly as required. •Interact with other corporate departments including Flight Crew Management, Operations Control Center, Revenue Planning, Scheduling, Training, Finance, and Senior Management. •Develop standard operating procedures for the Crew Services department to ensure consistent application of work rules and policies. •Report on reserve utilization, net reserve coverage, and crew productivity metrics; strategize with OCC and Crew Scheduling on operational needs. •Establish and maintain a continuous feedback loop with Crew Travel leadership to ensure a cooperative environment between Crew Travel and Crew Scheduling. •Meet with the Supervisors of Crew Services regularly to communicate department updates, provide guidance for daily challenges, and gain feedback. •Ensure Crew Services has the office space, office equipment, and resources required to run Crew Services in an efficient manner. •Communicate and coordinate with Crew Services Upper Management regarding any deficiencies or need for corrective action to ensure the department staff is adequate to maintain a safe and efficient operation. •Act as Subject Matter Expert (SME) for Crew Scheduling. •Oversight of all phases and testing within Crew Scheduling platforms and systems to identify regression and compliance in UAT testing. •Ensure any direct reports understand and apply our customer commitment and customer service standards to their daily responsibilities, as appropriate. •Model Allegiant’s customer service standards in personal actions and when providing leadership direction. •Other duties as assigned by Crew Services Upper Management. Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Essential Services Provider Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement Equal Opportunity Employer: Disability/Veteran For more information, see https://allegiantair.jobs People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.